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Getting your sample to the lab
We can imagine you want to take great care in making sure your sample is handled, transported and delivered by a trusted specialist. Therefore we recommend using DHL to ensure sample integrity and speedy delivery to the IDEXX labs. That way you will have ease of use and piece of mind.
sample pick-up
To order a pick-up please go to our Booking Support Page (click here) and fill in the form.
Important information:
Please fully complete the form and forward it to courier-iba@idexx.com at least 24h before shipping. Missing or delayed information can lead to unsuccessful booking!
A pick-up can be requested 1 to 5 business days in advance (10:00 - 13:00 | 12:00 – 15:00 | 13:00 – 16:00 ). For some locations, the time frames could differ. The pick-up will be booked for the next available time frame.
Use your own courier
Please feel free to use a courier of your choice and ship the samples by overnight courier (medical express) to:
Delivery Address:
IDEXX GmbH
IDEXX BioAnalytics
Im Moldengraben 65
D-70806 Kornwestheim
Germany
Proforma invoice
Sending in sample from outside the EU?
Please download here a proforma invoice template.
For assistance with the proforma invoice please contact us at: idexxbioanalytics-europe@idexx.com or click here for detailed instructions.
Important
Please make sure, that the package is packed and labelled carefully, also with the necessary UN3373 Label.
Dry Ice
For shipments with dry ice, please also include the UN1845 Label
